TimeDoc Health Boosts Patient Engagement by 76% and Drives $33k in Combined Monthly Revenue Growth for Partner Practices via SmartTouch® Engage
Program increased number of billable patients by nearly 13% in 90 days, expanding reimbursement potential under evolving 2026 CPT codes
Smart Meter and TimeDoc Health partnered to showcase the powerful impact of its SmartTouch® Engage program—an omni-channel, human-to-human, AI-enhanced patient engagement and device utilization solution that helps improve clinical and financial outcomes, while removing administrative burden for healthcare organizations.
Following the enrollment of approximately 5,000 patients in early December 2025, SmartTouch Engage delivered significant improvements in patient adherence and RPM program performance within just 90 days:
● 76% increase in average reading days among previously non-adherent patients
● 13% increase in average reading days among historically adherent patients
● 13% of patients moved from 0–1 reading days to meeting billable RPM thresholds
● 14% of patients improved from 1–15 reading days to 16+ days per month, providing more actionable data for their healthcare providers
“These results validate a fundamental truth in remote care—engagement drives both outcomes and economics,” said Casey Pittock, CEO of Smart Meter. “SmartTouch Engage ensures patients stay connected, generating the consistent, high-quality data that our partners, like TimeDoc Health, and their customers need to deliver better care, and capture the full value of RPM reimbursement.”
Turning Patient Engagement Into $33,000+ in Additional Monthly Revenue
SmartTouch Engage is designed to help healthcare organizations maximize reimbursement under RPM codes such as CPT Codes 99445 and 99454 by increasing the number of unique testing days. Potential reimbursement is compounded by CPT codes 99470, 99457, and 99458, which account for time spent on clinical monitoring and live patient interactions.
By significantly increasing the frequency and consistency of patient readings, SmartTouch Engage creates a direct and measurable financial impact.
At an average reimbursement of $100 per patient per month, this represents:
o $33,000+ in incremental monthly revenue
o $405,000+ in projected annualized revenue lift
Beyond initial conversion, increased patient engagement continues to compound value over time.
SmartTouch Engage drives a powerful clinical and financial flywheel:
● More patient readings lead to more actionable data
● More data leads to increased clinical monitoring time and intervention opportunities
● More clinical time leads to expanded reimbursement eligibility, including time-based CPT codes like 99470, 99457 and 99458
“SmartTouch Engage has transformed how we approach patient engagement,” said Aqil Chishty, CEO of TimeDoc Health. “We’re seeing increased device utilization, which allows our clinical teams to intervene earlier, spend more meaningful time with patients, and ultimately deliver better care for our customers’ patients, while also improving the financial performance of our providers’ RPM programs.”
A Smarter Model for Scaling RPM Programs
As CMS continues to evolve reimbursement models to reward both data consistency and clinical oversight, SmartTouch Engage provides the infrastructure healthcare organizations need to succeed.
Unlike traditional engagement tools that rely solely on blind outbound automation, SmartTouch Engage delivers a coordinated, omni-channel experience powered by:
● AI-driven outreach orchestration to prioritize and personalize patient interactions
● Human-to-human engagement, including live calls and real-time support based out of Tampa, Florida
● Multi-channel touchpoints, including SMS reminders, phone calls, and escalation workflows
● Dynamic worklists and insights to identify and intervene with at-risk patients
This hybrid approach ensures that patients not only remain compliant but also actively engaged—driving both improved health outcomes and expanded reimbursement potential.
The Future of RPM: More Data, More Insight, Better Outcomes
As RPM adoption accelerates, the ability to consistently capture and act on patient data will define program success. Solutions like SmartTouch Engage are helping Chronic Care Management and RPM companies and their providers move beyond basic compliance toward data-driven, intervention-focused care models.
“More data doesn’t just mean more reimbursement—it means better care,” Pittock added. “By increasing patient engagement, we’re enabling our CCM and RPM partners and their provider customers to spend more time where it matters most—improving outcomes while unlocking new revenue streams aligned with the rapidly growing adoption of RPM.”
PharmD Live's Patient First Approach Along With The Use Of Instant Data From Smart Meter's Devices Leads To Life-Saving Clinical Interventions
PharmD Live is a pharmacist-led chronic care management (CCM) and medication management program that utilizes remote patient monitoring (RPM) to help improve clinical outcomes and reduce adverse effects due to drug interactions.
PharmD Live was founded by Dr. Cynthia C. Nwaubani in 2019 after a tragic incident where a patient passed away due to an unintentional blood thinner overdose. Cynthia realized that there was a profound need for pharmacists to take on a more active role in direct patient care, and to leverage their expertise and education to help avoid tragedies like this from happening. Working alongside Dr. Nwaubani is PharmD Lyndsay Carlson, the Clinical Pharmacy Quality Manager. Together, these two women, along with their team of clinical pharmacists, have set out to transform what patient care means with new, technology-enabled care delivery models.
While PharmD Live has a robust medication management program that is overseen by clinical pharmacists, it has grown to offer so much more than that. The team works across multiple disease states and chronic conditions, with a wide range of patient populations, especially geriatric patients, and patients on Medicare and Medicaid. They take a hands-on approach to patient care, and work to not only improve health outcomes but to educate and inspire patients to take on a more empowered role in their health and wellbeing.
This patient-first approach to care and clinical oversight resulted in 455 pharmacist interventions between July 1, 2022 and January 31, 2023. These are interventions that likely would not have occurred in a traditional care delivery model, or without the expertise of a pharmacist reviewing patient health data.
“Providers are over-burdened, patients are becoming sicker and sicker, and the cost of healthcare is rising” said Dr. Nwaubani, “by leveraging pharmacists, we can decrease the burden on physicians, improve the health and quality of life of patients, reduce the cost of care, and keep people out of the ED.”
With 86% of patients metabolically unhealthy, and over 95% of patients who qualify for CCM and RPM dependent on at least one medication, PharmD Live has set out to fill in the care gaps.
“When you compare a patient seeing their PCP for 15 minutes every six months to spending an hour with a clinical pharmacist every month, you can start to see what a significant impact that plays on their health outcomes”, said Dr. Nwaubani. “We work very closely with their physicians so that there is continuity of care, and they [physicians] have all of the data they need to be able to make informed care decisions and interventions.”
It was this commitment to streamlining the care process, and using data to arm physicians with the clinical intelligence they need to better manage their patients’ chronic diseases that led the team at PharmD Live to Smart Meter cellular-enabled devices.
By offering easy-to-use, one-step medical devices where patient-generated health data is transmitted securely, reliably, and in real-time, they are able to offer their patients an effortless way to adhere to their care plans. That, coupled with Smart Meter’s device and logistics management tools and programs, allows PharmD Live to spend more time with their patients and growing their business.
With her background in ambulatory care and clinical pharmacy, Lyndsay was excited to make the switch to remote patient monitoring and chronic care management, improving the accessibility to these critical medical devices for a wider range of patients.
“Once patients get the Smart Meter devices in their hands, nine times out of 10 it changes the trajectory of their chronic disease state tremendously”, said Carlson. “It improves accountability and access to care that is truly life changing.”
The feedback Lyndsay receives from patients echoes her sentiments, with patient testimonials like, "I am really pleased with this machine, and I love talking to you each month about how I can improve my health." This statement is from a patient who decreased her average blood pressure reading from 135/90 to 128/79 from April to May using a Smart Meter iBloodPressure® monitor.
Another patient testimonial that Lyndsay is particularly proud of comes from another woman using the iBloodPressure device, and when asked how she liked it, she responded with, "This is just so cool, I can't believe I check my blood pressure and you instantly get the results. I am excited to start getting my readings under control with your help."
Cynthia and Lyndsay both share a passion for what they are doing that is palpable when talk to them about it. They are both laser-focused on developing personal relationships with each individual patient, providing exceptional care, and improving patient adherence and health outcomes. Looking to the future, the PharmD team is working on expanding their reach so they can bring their innovative care model to as many patients as possible, and they are well on their way with their recent expansion to seven new physician practices!
PharmD Live was founded by Dr. Cynthia C. Nwaubani in 2019 after a tragic incident where a patient passed away due to an unintentional blood thinner overdose. Cynthia realized that there was a profound need for pharmacists to take on a more active role in direct patient care, and to leverage their expertise and education to help avoid tragedies like this from happening. Working alongside Dr. Nwaubani is PharmD Lyndsay Carlson, the Clinical Pharmacy Quality Manager. Together, these two women, along with their team of clinical pharmacists, have set out to transform what patient care means with new, technology-enabled care delivery models.
While PharmD Live has a robust medication management program that is overseen by clinical pharmacists, it has grown to offer so much more than that. The team works across multiple disease states and chronic conditions, with a wide range of patient populations, especially geriatric patients, and patients on Medicare and Medicaid. They take a hands-on approach to patient care, and work to not only improve health outcomes but to educate and inspire patients to take on a more empowered role in their health and wellbeing.
This patient-first approach to care and clinical oversight resulted in 455 pharmacist interventions between July 1, 2022 and January 31, 2023. These are interventions that likely would not have occurred in a traditional care delivery model, or without the expertise of a pharmacist reviewing patient health data.
“Providers are over-burdened, patients are becoming sicker and sicker, and the cost of healthcare is rising” said Dr. Nwaubani, “by leveraging pharmacists, we can decrease the burden on physicians, improve the health and quality of life of patients, reduce the cost of care, and keep people out of the ED.”
With 86% of patients metabolically unhealthy, and over 95% of patients who qualify for CCM and RPM dependent on at least one medication, PharmD Live has set out to fill in the care gaps.
“When you compare a patient seeing their PCP for 15 minutes every six months to spending an hour with a clinical pharmacist every month, you can start to see what a significant impact that plays on their health outcomes”, said Dr. Nwaubani. “We work very closely with their physicians so that there is continuity of care, and they [physicians] have all of the data they need to be able to make informed care decisions and interventions.”
It was this commitment to streamlining the care process, and using data to arm physicians with the clinical intelligence they need to better manage their patients’ chronic diseases that led the team at PharmD Live to Smart Meter cellular-enabled devices.
By offering easy-to-use, one-step medical devices where patient-generated health data is transmitted securely, reliably, and in real-time, they are able to offer their patients an effortless way to adhere to their care plans. That, coupled with Smart Meter’s device and logistics management tools and programs, allows PharmD Live to spend more time with their patients and growing their business.
With her background in ambulatory care and clinical pharmacy, Lyndsay was excited to make the switch to remote patient monitoring and chronic care management, improving the accessibility to these critical medical devices for a wider range of patients.
“Once patients get the Smart Meter devices in their hands, nine times out of 10 it changes the trajectory of their chronic disease state tremendously”, said Carlson. “It improves accountability and access to care that is truly life changing.”
The feedback Lyndsay receives from patients echoes her sentiments, with patient testimonials like, "I am really pleased with this machine, and I love talking to you each month about how I can improve my health." This statement is from a patient who decreased her average blood pressure reading from 135/90 to 128/79 from April to May using a Smart Meter iBloodPressure® monitor.
Another patient testimonial that Lyndsay is particularly proud of comes from another woman using the iBloodPressure device, and when asked how she liked it, she responded with, "This is just so cool, I can't believe I check my blood pressure and you instantly get the results. I am excited to start getting my readings under control with your help."
Cynthia and Lyndsay both share a passion for what they are doing that is palpable when talk to them about it. They are both laser-focused on developing personal relationships with each individual patient, providing exceptional care, and improving patient adherence and health outcomes. Looking to the future, the PharmD team is working on expanding their reach so they can bring their innovative care model to as many patients as possible, and they are well on their way with their recent expansion to seven new physician practices!
Carium Realizes Immediate Benefits Of Cellular-Connected Devices After Partnering With Smart Meter
Carium’s virtual care management platform bolsters a more empowered experience for patients to manage their well-being and improve their health outcomes. "[Carium] is a great aid in trying to improve health and wellness. It collects all of my health information in one place and provides direct communications with my health coach. I am getting healthier with the help of both," said a patient in a recent GooglePlay store review.
It’s also the reason co-founder and Chief Governance Officer Rick Johnston co-created Carium – to improve the patient experience, help patients living with chronic illness live healthier lives, and to streamline the patient provider workflow.
Prior to founding Carium in 2018, Rick and his fellow Co-Founders saw an opportunity to bring their successful engineering background from within the telecom space to healthcare technology. They were convinced that a well-designed platform would help alleviate pain points for both patients and their healthcare providers alike. They knew that by eliminating tedious, redundant tasks, and helping patients connect with their providers more easily and frequently, Carium could have a significant impact on patient care and physician satisfaction.
Today, Carium works with some of the country’s largest, most respected healthcare systems. They continue to evolve and transform healthcare, making it a more accessible and personalized experience for patients that leads to improved outcomes, while automating 80% of complex workflows and driving down the cost of care. Carium’s virtual care management platform offers a robust offering of tools that enable rich engagement, increasing touchpoints between in-office visits, and enabling patients and providers to make data-backed, informed, actionable care decisions.
While Carium has grown in size and scope since 2018, one thing has not changed: the patient remains at the center of everything they do, which is one of the reasons that led them to Smart Meter cellular-connected devices.
While their platform is agnostic to medical devices, Carium found that traditional Bluetooth® devices often resulted in customer service issues, with patients struggling to connect their devices, which in turn negatively affected device utilization and adherence rates.
With the patient experience being the bedrock of everything they do, they quickly realized that they could alleviate many of these customer service issues by offering Smart Meter’s suite of cellular devices, circumventing the need for patients to download additional apps, or pair and sync their devices. The ease of use that comes with offering cellular devices, combined with the data security of Smart Meter’s private data network, and real-time, reliable data integration has been another point of innovation for Carium as a result of their partnership with Smart Meter.
When asked about the future landscape of healthcare in the United States, and Carium’s technology roadmap, Rick said, “When we founded the company, our vision was to create technology that supports the unique attributes, habits, and goals of each person within their own patient journey, and that hasn’t changed. We are laser-focused on advancing patient-centric care technology; unburdening and improving the care team experience through workflow automations; and driving meaningful ROI for healthcare organizations.”
It’s also the reason co-founder and Chief Governance Officer Rick Johnston co-created Carium – to improve the patient experience, help patients living with chronic illness live healthier lives, and to streamline the patient provider workflow.
Prior to founding Carium in 2018, Rick and his fellow Co-Founders saw an opportunity to bring their successful engineering background from within the telecom space to healthcare technology. They were convinced that a well-designed platform would help alleviate pain points for both patients and their healthcare providers alike. They knew that by eliminating tedious, redundant tasks, and helping patients connect with their providers more easily and frequently, Carium could have a significant impact on patient care and physician satisfaction.
Today, Carium works with some of the country’s largest, most respected healthcare systems. They continue to evolve and transform healthcare, making it a more accessible and personalized experience for patients that leads to improved outcomes, while automating 80% of complex workflows and driving down the cost of care. Carium’s virtual care management platform offers a robust offering of tools that enable rich engagement, increasing touchpoints between in-office visits, and enabling patients and providers to make data-backed, informed, actionable care decisions.
While Carium has grown in size and scope since 2018, one thing has not changed: the patient remains at the center of everything they do, which is one of the reasons that led them to Smart Meter cellular-connected devices.
While their platform is agnostic to medical devices, Carium found that traditional Bluetooth® devices often resulted in customer service issues, with patients struggling to connect their devices, which in turn negatively affected device utilization and adherence rates.
With the patient experience being the bedrock of everything they do, they quickly realized that they could alleviate many of these customer service issues by offering Smart Meter’s suite of cellular devices, circumventing the need for patients to download additional apps, or pair and sync their devices. The ease of use that comes with offering cellular devices, combined with the data security of Smart Meter’s private data network, and real-time, reliable data integration has been another point of innovation for Carium as a result of their partnership with Smart Meter.
When asked about the future landscape of healthcare in the United States, and Carium’s technology roadmap, Rick said, “When we founded the company, our vision was to create technology that supports the unique attributes, habits, and goals of each person within their own patient journey, and that hasn’t changed. We are laser-focused on advancing patient-centric care technology; unburdening and improving the care team experience through workflow automations; and driving meaningful ROI for healthcare organizations.”
VeeOne's Congestive Heart Failure Patients' Testing Adherence Soars To 95% After Switching To Smart Meter Devices
VeeOne Health is a comprehensive virtual care system, providing both specific clinical resources and technology to our healthcare delivery partners, ensuring their patients get quality, cost-effective care.
VeeOne Health forged a strategic partnership with Smart Meter, driven by its commitment to delivering unparalleled value to its clients and patients. VeeOne sought to revamp its remote patient monitoring (RPM) offering, specifically emphasizing the advantages of utilizing cellular devices instead of traditional Bluetooth® devices, citing cost-effectiveness and ease of use for patients and scalable deployment as key factors.
After partnering with Smart Meter, VeeOne has seen tremendous success with its congestive heart failure (CHF) patient population, with patients averaging an impressive 95% adherence. The program is going so well that VeeOne is looking to introduce additional clinical programs utilizing Smart Meter devices such as Maternal Care and Type 2 diabetes, in the next few months.
"The seamless integration of our end-to-end enterprise virtual care platform with Smart Meter's innovative cellular devices has proven to be an extraordinary match, delivering immense value to our clients and patients," said Savan Patel, Vice President of Customer Operations at VeeOne. "Smart Meter has emerged as a highly responsive and engaged partner, consistently collaborating with us to tackle unique use cases and seize market opportunities."
One of those market opportunities that VeeOne is working on is a series of three pilots across the Middle East. While each project has a different patient care approach and use case, they all are served by VeeOne’s robust single platform; one platform to meet all their clients’ needs.
Within the United States, VeeOne has grown from its California roots to cover healthcare needs in all fifty states. VeeOne has rapidly become the de facto standard in virtual patient care, providing solutions, physicians, and technology, for every point in the continuum of care. Rooted in critical care, VeeOne addresses every aspect of virtual patient care, from the ambulance, ER, ICU, step-down, H@H, and Post-acute care. Each patient condition (ICD-10) has its own workflows, specialists, and monitoring, regardless of whether they are at home or in the hospital, assisting health care delivery systems with whatever patient care needs they have.
Founded by Critical Care physicians, VeeOne’s leadership had tremendous foresight into the future of healthcare and how RPM and virtual care plays a role in that. This has positioned them well for the post-COVID-19 era, where virtual care is rapidly becoming an integral part of patient care.
When asked about the future prospects for VeeOne and the industry as a whole, Ed Leer, VeeOne's Senior Vice President of Business Development, expressed his vision with the following statement: "The evolution of RPM extends far beyond mere data collection and dashboard display. It now encompasses comprehensive patient management, education, and support, revolutionizing the way we approach healthcare."
VeeOne is focused on continuing to improve access to care for critically ill patients and has found a partner in Smart Meter who is able to support its mission by providing accurate, reliable, and patient-friendly solutions.
VeeOne Health forged a strategic partnership with Smart Meter, driven by its commitment to delivering unparalleled value to its clients and patients. VeeOne sought to revamp its remote patient monitoring (RPM) offering, specifically emphasizing the advantages of utilizing cellular devices instead of traditional Bluetooth® devices, citing cost-effectiveness and ease of use for patients and scalable deployment as key factors.
After partnering with Smart Meter, VeeOne has seen tremendous success with its congestive heart failure (CHF) patient population, with patients averaging an impressive 95% adherence. The program is going so well that VeeOne is looking to introduce additional clinical programs utilizing Smart Meter devices such as Maternal Care and Type 2 diabetes, in the next few months.
"The seamless integration of our end-to-end enterprise virtual care platform with Smart Meter's innovative cellular devices has proven to be an extraordinary match, delivering immense value to our clients and patients," said Savan Patel, Vice President of Customer Operations at VeeOne. "Smart Meter has emerged as a highly responsive and engaged partner, consistently collaborating with us to tackle unique use cases and seize market opportunities."
One of those market opportunities that VeeOne is working on is a series of three pilots across the Middle East. While each project has a different patient care approach and use case, they all are served by VeeOne’s robust single platform; one platform to meet all their clients’ needs.
Within the United States, VeeOne has grown from its California roots to cover healthcare needs in all fifty states. VeeOne has rapidly become the de facto standard in virtual patient care, providing solutions, physicians, and technology, for every point in the continuum of care. Rooted in critical care, VeeOne addresses every aspect of virtual patient care, from the ambulance, ER, ICU, step-down, H@H, and Post-acute care. Each patient condition (ICD-10) has its own workflows, specialists, and monitoring, regardless of whether they are at home or in the hospital, assisting health care delivery systems with whatever patient care needs they have.
Founded by Critical Care physicians, VeeOne’s leadership had tremendous foresight into the future of healthcare and how RPM and virtual care plays a role in that. This has positioned them well for the post-COVID-19 era, where virtual care is rapidly becoming an integral part of patient care.
When asked about the future prospects for VeeOne and the industry as a whole, Ed Leer, VeeOne's Senior Vice President of Business Development, expressed his vision with the following statement: "The evolution of RPM extends far beyond mere data collection and dashboard display. It now encompasses comprehensive patient management, education, and support, revolutionizing the way we approach healthcare."
VeeOne is focused on continuing to improve access to care for critically ill patients and has found a partner in Smart Meter who is able to support its mission by providing accurate, reliable, and patient-friendly solutions.
SynerGrx Partners With Smart Meter To Help People With Chronic Conditions Manage And Improve Outcomes
SynerGrx is a pharmacist-led Chronic Care Management and Remote Patient Monitoring company that was co-founded in 2018 by Dr. Naveed Tharwani, Dr. Kandon Render, and Dr. Jessica Gustin, who serves are the company’s chief operating officer.
Since founding SynerGrx, Jessica and the team have been able to transcend the typical role of a community pharmacist and provide hands-on, proactive clinical oversight to patients living with chronic illness, partnering with their primary care physicians and other healthcare providers to improve their health outcomes.
And they have seen tremendous results. In one pilot program. SynerGrx set out to help improve blood pressure control in hypertensive patients. Using Remote Patient Monitoring as the healthcare delivery model, they saw significant reductions in both systolic and diastolic blood pressure from baseline to month 12 of the study, reinforcing what the team already knew; pharmacists are an under-utilized facet of the healthcare system, whose extensive knowledge and commitment to evidence-based practices can have a significant impact on improving the health and well-being of the patients they serve.
The team at SynerGrx is also committed to innovation and leveraging technology to improve access to quality healthcare. They have even built a proprietary technology platform, Apothedoc, designed to enable pharmacists to complete chronic care management and other clinical services with guided evidence-based practice to improve patient outcomes. It is this commitment to innovation, technology, and health equity that also led them to Smart Meter’s cellular-connected medical devices.
They first partnered with Smart Meter to provide the iGlucose® to their patients with Diabetes, which Jessica discovered saved patients money. It also made the dispensing of diabetic supplies much easier and more streamlined, as Smart Meter provides direct-to-patient shipping options and an automatic refill program for test strips and lancets. Ensuring patients never run out of their necessary testing supplies helps them better adhere to their testing care plan, which has a direct impact on their health outcomes.
"Getting the live data from the iGlucose and other Smart Meter devices has made all the difference," said Jessica. "It has allowed us to provide real-time, data-backed recommendations back to the patients' PCP or healthcare providers."
In addition to SynerGrx’s iGlucose program, they have also seen tremendous success with the iScale® in treating patients with CHF. In fact, Jessica shared that they have seen a significant drop in hospital readmissions due to their RPM program and utilizing Smart meter devices. One patient, in particular, was being treated for congestive heart failure (CHF) and was admitted to the hospital six times in a matter of two months. After switching him to the iScale, they were able to keep him out of the hospital for an entire year. They did this by monitoring his weight for fluctuations in fluid and adjusting his medication as necessary.
While SynerGrx’s model is unique and unlike traditional RPM and CCM programs, it is one that Jessica and the team hope more community pharmacists will adopt, so they can fulfill their mission of enabling pharmacists to provide quality care at scale. It is also one that has seen impressive success and made a marked difference in the lives of the patients in their care. SynerGrx is looking to grow and scale their program, and expand outside of Georgia, and has chosen Smart Meter as a preferred vendor to help them achieve their mission.
Welby Health Improves Patient Adherence By Using Smart Meter's Cellular-Enabled Devices
Welby Health is a comprehensive virtual care platform that provides high-touch clinical support, and cutting-edge technology to healthcare providers and their patients.
Co-founded in 2022 by CEO Seth Merrit, Welby Health was born from years of experience working on the payor side of healthcare where Seth noticed a need for physicians to have access to better tools and data to improve patient care and enable providers to take a more preventive approach, while still being financially sound with a path to reimbursement.
When they first launched, Welby Health utilized wearable and Bluetooth® medical devices; however, they found that these devices offered little clinical data and came with an onslaught of customer services issues. They found patients were having a challenging time connecting, pairing, and syncing their devices, negatively impacting device utilization, adherence rates, and ultimately health outcomes. They also noticed an issue with data reliability, often receiving patient vitals readings that were egregiously inaccurate, causing them to spend time and resources researching the patient data.
This prompted Welby Health to seek out a different solution for their patients, which ultimately led them to Smart Meter’s suite of cellular-connected devices. After partnering with Smart Meter, they noticed an immediate and marked improvement in the ease-of-use of the Smart Meter devices over the traditional Bluetooth devices. They also saw significant improvement in data reliability and accuracy, saving them time on investigating inaccurate readings, and allowing them to focus on patient care and growing their business.
Today, Welby Health boasts some impressive statistics around patient care and outcomes, far exceeding industry benchmarks. Stats like 90% of patients enrolled in their WelbyCare program meet reimbursement requirements, or that their clinical teams spend an average of 42 minutes a month engaging with every patient, or how only 1% of clinical alerts require the intervention of their client clinicians. While all those stats are noteworthy, if you ask Seth what he is most proud of, he will tell you that it is their 4.95-star rating from patient surveys and the sheer number of patients who respond to those surveys.
“We have been really happy with our partnership with Smart Meter,” says Seth. “As a result, we have been able to facilitate a number of services that we were not able to do on our own, which has helped us expand what we are able to do clinically. Much of that is thanks to reliable devices and the ease of working with Smart Meter as a vendor.”
In looking to the future, Welby is committed to continuing to offer their clients industry-leading, comprehensive patient care, engagement, technology, and alleviating the burden on healthcare providers.
Co-founded in 2022 by CEO Seth Merrit, Welby Health was born from years of experience working on the payor side of healthcare where Seth noticed a need for physicians to have access to better tools and data to improve patient care and enable providers to take a more preventive approach, while still being financially sound with a path to reimbursement.
When they first launched, Welby Health utilized wearable and Bluetooth® medical devices; however, they found that these devices offered little clinical data and came with an onslaught of customer services issues. They found patients were having a challenging time connecting, pairing, and syncing their devices, negatively impacting device utilization, adherence rates, and ultimately health outcomes. They also noticed an issue with data reliability, often receiving patient vitals readings that were egregiously inaccurate, causing them to spend time and resources researching the patient data.
This prompted Welby Health to seek out a different solution for their patients, which ultimately led them to Smart Meter’s suite of cellular-connected devices. After partnering with Smart Meter, they noticed an immediate and marked improvement in the ease-of-use of the Smart Meter devices over the traditional Bluetooth devices. They also saw significant improvement in data reliability and accuracy, saving them time on investigating inaccurate readings, and allowing them to focus on patient care and growing their business.
Today, Welby Health boasts some impressive statistics around patient care and outcomes, far exceeding industry benchmarks. Stats like 90% of patients enrolled in their WelbyCare program meet reimbursement requirements, or that their clinical teams spend an average of 42 minutes a month engaging with every patient, or how only 1% of clinical alerts require the intervention of their client clinicians. While all those stats are noteworthy, if you ask Seth what he is most proud of, he will tell you that it is their 4.95-star rating from patient surveys and the sheer number of patients who respond to those surveys.
“We have been really happy with our partnership with Smart Meter,” says Seth. “As a result, we have been able to facilitate a number of services that we were not able to do on our own, which has helped us expand what we are able to do clinically. Much of that is thanks to reliable devices and the ease of working with Smart Meter as a vendor.”
In looking to the future, Welby is committed to continuing to offer their clients industry-leading, comprehensive patient care, engagement, technology, and alleviating the burden on healthcare providers.
