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Seventy Percent of People With Diabetes Have Issues Transmitting Their Reading Using Bluetooth® Remote Patient Monitoring Devices

November 16, 2023

The results of the 2023 National Diabetes Care Survey, a longitudinal analysis of patients with Type 2 diabetes in the United States, have been released and provide important insights into how remote patient monitoring (RPM) can benefit patients with chronic conditions. The survey results show that Cellular RPM programs are easier for patients to use than those using Bluetooth®-enabled devices, with 70% of participants who use a Bluetooth device indicating they sometimes, often, or always have issues sending their readings to their provider, and the majority (56%) of that group saying they always have issues.

For the same question in the 2022 National Diabetes Care Survey, 60% of those surveyed responded they had an issue, indicating a 10% jump in the number of people with issues. So while there was an increase in respondents indicating they use a Bluetooth-enabled glucose monitor in this year’s survey, there was also an increase in the number of people who have issues with pairing, synching, and Wi-Fi in order for the reading to be transmitted to a healthcare professional for tracking glucose levels.

Approximately 33 million Americans have Type 2 diabetes, but according to one study, about 45% of them don’t adequately control their glucose levels.1 Testing their glucose and knowing their reading on a regular basis can help people with Type 2 diabetes better manage their disease. It is also imperative for their physician to know their daily glucose reading to provide guidance and possible adjustments to their care plan.

With most people with Type 2 diabetes only seeing their doctor two times a year or less, they are asked to keep track of their testing numbers for long periods of time. If a patient is solely responsible for writing down their readings for review by their physician during an office visit, there may be an issue with those readings. It is estimated that 50% of patients don’t adequately track readings or provide false readings to their doctor.2

“While Bluetooth-connected devices for monitoring people with diabetes are common, they are not always the most effective,” said Dr. Bill Lewis, a member of the CHQI Telemedicine Standards and Medical Advisory Board and Chair of the Telemedicine Accreditation Committee. “Connection issues with Bluetooth devices are a common problem and patients become less likely to utilize the technology. A device that utilizes an automatic cellular transmission of data resolves so many of these problems for people with diabetes.”

Patients and providers are looking for an easy-to-use glucometer so glucose readings can be taken at home and transmitted to a healthcare professional. With cellular-enabled remote glucose monitoring solutions from Smart Meter, providers are assured of getting the latest and most accurate data when a patient tests. This can help identify trends, prevent hospitalization, and improve outcomes between office visits.

Cellular-enabled monitors are some of the easiest for patients to use to test their glucose levels regularly at home. The convenience of cellular-based glucose monitors enables better patient adherence to care plan instructions, leading to stabilized or better control of diabetes.

“When patients use a cellular-enabled glucose meter, they know their results are being sent immediately to their provider,” Lewis said. “Smart Meter’s iGlucose and new iGlucose Essential glucose meters transmit instantly through an exclusive AT&T private data network so data is secure, accurate, and reliable every time.”

You can view the complete results of the 2023 National Diabetes Care Survey here.

About Smart Meter, LLC

Smart Meter is the trusted supplier of Remote Patient Monitoring (“RPM”) solutions. We empower a nationwide network of SmartPartnersTM who are working directly with healthcare providers to transform patient care. Millions of vital health data readings are reliably delivered across our platform to enable real-time, better-informed health care. Our proprietary patient-friendly cellular FDA-registered monitoring devices are connected to an exclusive AT&T 4/5G network to ensure an engaging patient experience for improved adherence. For more information, visit

1 Poor medication adherence in type 2 diabetes: recognizing the scope of the problem and its key contributors - PMC (

2 Doctors Want To See Your Glucose Meter | Prevention