T.L. brings over 10 years of experience in healthcare enrollment, with deep expertise in processing high-volume enrollment and disenrollment requests, resolving complex eligibility issues, and ensuring strict CMS compliance. Most recently, she worked as an Enrollment Specialist at Humana, where she was recognized as a Subject Matter Expert supporting both members and internal teams. Her background reflects a strong focus on accuracy, compliance, and dependable member support in fast-paced environments.
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