Grow With Us
Buy Now Learn More

A Comprehensive Look into Smart Meter’s Industry-Leading Platform and Suite of API Services

May 20, 2024

From the Desk of Our Chief Technology Officer

Smart Meter offers a robust platform that includes a rich set of API services allowing customers to interact in a flexible manner that meets their unique business needs within the complex healthcare ecosystem. The services can be mixed and matched without limitation to achieve the desired level of integration and efficiency. But what exactly is an API, and why is it important for your RPM business?

What is an API?
API is an acronym that stands for Application Programming Interface. At its core, an API acts as a go-between for software that allows two applications to talk to each other and share information back and forth, whether it be within an organization, or across different organizations. Sharing information between two applications and across different organizations via an API offers an added level of data security, helping to better protect your patients’ health information (PHI), while also reducing the need for tedious, manual processes, but the benefits don’t end there.

The value of APIs in Remote Patient Monitoring (“RPM”)
As the healthcare industry continues to embrace digital solutions when it comes to patient care, APIs are becoming increasingly important and commonplace. There are several benefits that APIs offer to healthcare organizations, RPM companies, and Chronic Care Management platforms and these benefits are the reason that APIs have now become the standard in digital healthcare technology infrastructure.

  • Improved Data Security: APIs have built-in safeguards that offer added layers of encryption and protection for sensitive PHI by limiting access to the data, making it a safer, more practical way to exchange information.
  • Improved Speed: APIs allow information to be shared between applications in real-time, facilitating more efficient workflows.
  • Improved Agility: APIs provide a flexible, agile infrastructure that allows healthcare organizations to adapt quickly to the changing healthcare environment, whether it be due to changes in regulations, or workflows.

The Smart Meter Platform

Seamless Integration
Our platform – which we call the Smart Solutions Portal – was designed to enable integration seamlessly alongside our customers’ existing systems or, in some cases, as a replacement to their systems, if they so choose. By providing standardized interfaces for interaction, our APIs ensure that underlying operations remain consistent and undisturbed. This allows companies to leverage the benefits of our technologies without the need for extensive retraining or restructuring.

Deep Integrations
The Smart Solutions Portal (“SSP”) was designed to facilitate deep integrations by enabling different systems and applications to communicate with each other at a granular level. This means that data and functionalities can be shared across various platforms in a seamless manner, leading to more comprehensive and interconnected solutions.

Deep integrations allow companies to:

  • Streamline workflows
  • Improve data accuracy
  • Enhance the overall user experience

Automations within the SSP are enabled based on individual client needs.  The SSP allows companies to automate processes wherever integration is necessary or beneficial. Whether it is automating data transfer between systems, triggering actions based on specific events, or orchestrating complex workflows, our APIs provide the foundation for automation initiatives, helping to:

  • Increase efficiency and productivity
  • Reduce the likelihood of human errors
  • Free up resources for more strategic tasks

Flexibility & Adaptability
Our Smart Solutions Portal also offers flexibility and adaptability, allowing companies to evolve and respond to changing business needs and market dynamics. Because we abstract underlying functionalities into standardized interfaces, companies can easily integrate new services as requirements change. This agility enables companies to stay competitive in dynamic environments and seize new opportunities as they arise.

Built from the ground up to scale, our platform enables companies to scale their operations without significant overhead or disruption. As business volumes grow or new users are onboarded, companies can rely on our APIs to handle increased demand seamlessly without impacting performance or reliability.

 Smart Meter’s platform has experienced 100% uptime since 2017, making it an industry-leader in reliability. This has not only offered our customers peace of mind over the last 7 years, but it has also ensured that they have had no service disruptions and have been able to continue to provide their high standard of care to their customers and patients alike.

Providing our Customers with a Competitive Advantage
Our Smart Solutions Portal provides healthcare customers with a strategic advantage because it allows for implementation without changes to customs, business rules, or internal processes. The API services within facilitate deep integrations, empower automation initiatives, offer flexibility and adaptability, and support scalability, all of which contribute to a company's ability to innovate, compete, and thrive in today's digital landscape.

The Future of the Smart Solutions Portal – AI
We have built in some fundamental machine learning capabilities within our SSP which will allow for richer data sets and performance reports for customers.  One of our primary objectives is to ensure the SSP is relevant and easily accessible to all levels of users. The growing implementation of AI in our SSP will help achieve that for all types of healthcare customers, ultimately leading to better outcomes for their patients.